At jilivs, your personal data is treated with the same seriousness as your account balance. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data as a jilivs player.
Six principles that guide how jilivs handles every piece of data you share with us
Every connection between your device and jilivs is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
jilivs does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account and improve your experience on the platform.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request through our support team and we will respond within the timeframes required by applicable law.
jilivs collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data for its own sake.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
In the unlikely event of a data security breach that affects your personal information, jilivs will notify you promptly and take immediate steps to contain and remediate the incident.
jilivs ("we," "us," "our," or "the Platform") operates the online gaming and sports betting platform accessible at jilivs.pro. We are committed to protecting the privacy and personal data of every player who registers and uses our services. This Privacy Policy has been prepared in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
This Privacy Policy applies to all personal data collected by jilivs through the jilivs.pro website, the ji livs mobile application, and any other channel through which you interact with us. By registering an account or continuing to use the jilivs platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
jilivs collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the website and app, and from third parties where permitted by law. The categories of personal data we collect include the following:
When you create a jilivs account, we collect your full legal name, date of birth, nationality, residential address, email address, and mobile number. This information is required to verify your identity, confirm your eligibility to use the platform, and comply with our Know Your Customer (KYC) obligations.
We collect details of all deposits, withdrawals, and wagers made through your jilivs account. This includes payment method identifiers (such as your GCash or PayMaya account reference), transaction amounts in Philippine Peso (₱), transaction timestamps, and payment status records. We do not store full card numbers or full bank account numbers on our servers.
As part of our KYC and anti-money laundering (AML) compliance process, we may collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, or Postal ID, as well as proof of address documents such as utility bills or bank statements.
We automatically collect certain technical data when you access the jilivs platform, including your IP address, device type and operating system, browser type and version, session duration, pages visited, game history, and clickstream data. This data helps us maintain platform security, detect fraud, and improve the user experience.
When you contact jilivs customer support via live chat or email, we retain records of those communications, including the content of messages and any attachments, to assist with resolving your query and for quality assurance purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, address, email, mobile | Account creation, KYC, age verification |
| Financial | GCash/PayMaya reference, transaction amounts | Payment processing, AML compliance |
| Documents | Passport, driver's license, proof of address | KYC verification, regulatory compliance |
| Technical | IP address, device info, session data | Security, fraud detection, analytics |
| Communications | Support chat logs, email correspondence | Customer service, quality assurance |
jilivs uses the personal data we collect for the following purposes:
jilivs processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
jilivs may share your personal data with trusted third-party service providers who assist us in operating the platform. These include payment processors (such as GCash, PayMaya, BDO, BPI, and Metrobank), identity verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.
jilivs may disclose your personal data to government agencies, regulatory bodies, or law enforcement authorities where required to do so by applicable Philippine law, court order, or regulatory directive. This includes disclosures to the Anti-Money Laundering Council (AMLC) and other competent authorities where legally mandated.
In the event of a merger, acquisition, or sale of all or part of jilivs's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
jilivs does not sell, rent, or otherwise commercially exploit your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment and applies regardless of the value of the data concerned.
Cookies are small text files placed on your device when you visit the jilivs platform. They allow us to recognize your device, remember your preferences, and collect information about how you use the platform. We also use similar technologies such as web beacons and local storage.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilivs platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.
jilivs implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While jilivs takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You also play an important role in keeping your data safe — please use a strong, unique password for your jilivs account and never share your login credentials with anyone.
jilivs retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods are as follows:
Upon expiry of the applicable retention period, jilivs will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivs. To exercise any of these rights, please contact our support team with your request and we will respond within thirty (30) days.
You have the right to request a copy of the personal data jilivs holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
You have the right to receive a copy of the personal data you have provided to jilivs in a structured, commonly used, and machine-readable format where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
The jilivs platform is strictly intended for individuals who are at least 21 years of age. jilivs does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the jilivs platform, please contact our support team immediately so that we can investigate and take appropriate action. We take underage gambling extremely seriously and have age verification controls in place at the point of registration.
The jilivs platform may contain references to third-party services such as payment providers. Please note that once you leave the jilivs platform and access a third-party service, this Privacy Policy no longer applies. jilivs is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party platform you access in connection with your use of jilivs.
jilivs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify you by email to your registered address or by a prominent notice on the jilivs platform prior to the changes taking effect.
The date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how jilivs protects your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilivs handles your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week via live chat on the jilivs platform.
You may also contact us by email. Our data privacy contact address is: [email protected] — please note this is displayed as plain text and is not a clickable link. Include your registered account username and a clear description of your privacy-related query in all correspondence.
If you believe that jilivs has not adequately addressed your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.